For over two decades UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service.
“Building an uplifting service culture”
Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.FIND OUT MORE
ABOUT THE EVENT
Packed with real stories and powerful examples, Creating a Service Culture in Romania will inspire, educate and motivate you to focus your team towards progress, performance and profit, through proven and easy-to-apply customer service techniques and mindset. The workshop brings clarity, in an entertaining and upbeat manner, giving you the action steps you need for immediate service improvement.
3 strategies to build a sustainable competitive advantage
Companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success.
How to align the 12 Building Blocks of service culture
This session provides senior executives with the opportunity to step back and answer the question, “what can I do today make service culture better right now?”
How to track, improve and measure the value of your service culture
Packed with case studies and best practice examples from companies around the world, participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.
The fresh feeling used by Ron to deliver the message throughout the day, the abundance of examples used for spicing the speech, the flavor used in telling the stories and the charming energy put in clapping, running or jumping on the stage used to entertain remind me of some of Michael Jackson’s concerts – a complete and complex artist.
Simple things are usually the key to big results. But simplest things are also the ones most difficult to explain. Ron Kaufman is the most energetic and competent guide to the complete understanding of how to deliver excellence in whatever you do.
Ron Kaufman succeeded, even for a day, to approach in a clear and relevant way the topic of Superior Services, as a natural habit for any organization. The subject of the workshop is highly important for any corporate or entrepreneurial business.