Live Workshop • Bucharest • June 10th, 2016
Athénée Palace Hilton Bucharest

07:30 — 09:00

Registration and Networking

  • Welcome Coffee & Networking
09:00 — 10:30

Session 1

  • Building a sustainable advantage.
10:30 — 11:00

Coffee Break and Networking

11:00 — 12:30

Session 2

  • Engineer your service culture
12:30 — 13:30

Lunch and Networking

13:30 — 15:00

Session 3

  • The 12 Building Blocks of Service Culture™
  • How to track, improve and measure the value of your service culture.
15:00 — 15:30

Coffee Break and Networking

15:30 — 17:00

Session 4

  • Why a weak service culture leads to more complaints, lower margins and higher staff turnover.
  • How you can avoid these problems

The interactive workshop shall enable participants and management team members:

  • 1.

    To learn about proven strategies, best practices, guidelines and techniques to build and reinforce an uplifting service culture.

  • 2.

    To identify opportunities and initiatives for one’s own superior service culture.

  • 3.

    To prioritize current activities and develop practical action plans for best results.

  • 4.

    To increase Service Standards, to improve the customer experience and to build Uplifting Service Culture throughout the entire Organization.



Executive Teams

Board Members

Top and Middle Managers

Decision Makers



Sales Directors

Customer Service Directors

People working in Sales or Customer Service

Organizational development Specialists

The ones that are interested in the quality of the services we give and receive




Athénée Palace Hilton Bucharest

Episcopiei 1-3, 010292, Bucharest, Romania


+40 21 303 3777

Live Workshop • Bucharest • June 10th, 2016
Athénée Palace Hilton Bucharest

Register now and learn the secrets of superior service, straight from the man that changed Singapore. Find out directly from Ron Kaufman practical examples of companies that made their clients their main sales force.