Who is

Ron is one of the most sought-after educators and customer service consultants in the world, on the mission to transform the quality of the services delivered by the organizations that he works with.

Ron Kaufman is the consultant who changed the state of Singapore.


Ron works with a successful clientele of government agencies and multinational corporations including Singapore’s Government, Singapore Airlines, Xerox, Nokia Siemens Networks, Marina Bay Sands and Wipro. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service.

Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline.

Ron is a regular columnist at Bloomberg Businessweek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today.

Ron’s proprietary architecture for building an uplifting service culture is now available in one comprehensive volume, Uplifting Service. Finally, leaders at all levels have a blueprint for making uplifting service a part of everything they are and everything they do.

“I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.”

Paul Snider
Program Committee Chair

“Ron really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”

Sandra Leung Li

“Ron takes something really logical that should be a part of every day life and turns it into something very enjoyable and useful.”

Patricia Enslow

“A powerful and entertaining program. Breaks through the old mindset and triggers action now!”



Service connects us all. It is at the heart of how we interact, how we communicate, and how we bring value to each other’s lives. So why do we delegate service to a single department in our businesses? Why do we promise customer satisfaction, while we allow inefficient methods and internal politics to frustrate our ability to deliver? It’s time we do better.

On May 2012, Uplifting Services:

Earns the #5 Spot on the New York Times Best Seller list.

Wins out, claiming the #1 Spot on the USA Today Money Best Seller list.

Triumphs, hitting #1 Spot on Amazon’s Service Industry Best Seller list.

Skyrockets to the #1 Spot on B&N’s Top 100 Best Seller list.

Live Workshop • Bucharest • June 10th, 2016
Athénée Palace Hilton Bucharest

Register now and learn the secrets of superior service, straight from the man that changed Singapore. Find out directly from Ron Kaufman practical examples of companies that made their clients their main sales force.