Privacy Policy
BUILDING A CULTURE OF LEADERS WHO CARE

Privacy Notice

1. Who we are

CUSTOMER FOCUS SRL is a company registered in Romania responsible for coordinating events and trainings in Romania.

2. What personal data do we process

CUSTOMER FOCUS SRL is a personal data controller. We collect the following types of personal data from you:

• Country
• Name and surname
• Email
• Company
• Position
• Phone number
• Invoice address
• Message
• Points
• Online activity

3. Why do we need them

We need your personal data to provide you with the following services:

On the legal basis of fulfilling contractual obligations related to the sales of tickets to CUSTOMER FOCUS event:

• Name and Surname – we need this data to communicate with you and to issue the ticket
• Email – Email Address we use to communicate with you and send you the ticket.
• Phone number – We will contact you if problems arise and keep you updated with CUSTOMER FOCUS events
• Country – we need this info to calculate the price of the ticket
• Invoice Address – this is a legal requirement for the invoice
• Message – to be able to respond to your requests
• Points – you can redeem these points for different extra services

With your consent, we would also like to make the following processing of personal data:

Newsletter

• Name and surname – to personalize your newsletter
• Email – to send you the newsletter

Application Management

• Name and surname – to personalize your newsletter
• Company – to share this info with the other members in the application
• Position – to share this info with the other members in the application

Online behavior

• Browsing History – We share this information with our partners described in our cookie policy so that we can deliver you personalized offers . More information found in our cookies page at [link]

4. What we do with them

Your personal data is processed within Customer Focus company located in Romania.

Hosting and storing your data take place at Monday.com which is located in Israel. The legal basis for the transfer is an adequacy decision between the EU and Israel.

The personal data necessary for ticketing services is also processed by our partner App Generator which provides support and acts as a data processor for CUSTOMER FOCUS.

The personal data necessary for payment is processed by Stripe, which is a service provided by Stripe, Inc, a company located in the United States which acts as a Data Controller. The adequacy for the data transfer is represented by the Standard Contractual Clauses with additional security clauses signed by Stripe, Inc and CUSTOMER FOCUS. The only personal data exchanged between the two controllers are the ID for the payment and the confirmation if the payment was accepted or not. All other personal data is collected by Stripe.

Your personal data for browsing history is transmitted to our partners described in the cookies policy, which acts as joint controllers.

5. How long do we keep personal data

The personal data contained in the financial-accounting documents or documents annexed to the financial and accounting documents shall be retained for 10 years in accordance with the provisions of article 38 of annex 1 At Order No. 2634/2015 on financial and accounting documents issued by the Ministry of Public Finances and shall not be accessed for any purpose other than the legal purpose for which they are archived. After 10 years this data will be destroyed.

Your personal data from the account on the platform will be kept for three years after the last activity in the account. After three years of non-activity, the account will be anonymized.

Personal Data for the newsletter will be kept for the duration of the newsletter.

6. What are your rights?

If you have reason to believe that any personal data that we have about you is incorrect or incomplete, you have the right to ask to see your personal data, to correct it, to request to be deleted, to request restriction of processing, or to object to the processing. You also have the right to data portability. To exercise these rights please contact us at hello@upyourservice.ro .

If you want to unsubscribe from the newsletter or to delete your data from the application, please send a message to hello@upyourservice.ro 

If you want to file a complaint about how we process your personal data, please contact us at hello@upyourservice.ro . We will contact you to solve the problem raised.

You can also contact the National Supervisory Authority for the processing of personal data at www.dataprotection.ro and you can file a complaint.

Cookie Policy

A cookie is a text file that a site sends to your browser to store on your device. This is done in order to remember information about you: login information, language preferences, etc. These cookies are set by us and called first-party cookies. CUSTOMER FOCUS also uses third-party cookies for marketing efforts.

 Specifically, we use cookies and other tracking technologies for the following purposes:

• To help you navigate on our website;
• To assist you in case you need online support;
• To analyze how you explore our products and services;
• For assistance in our marketing efforts, including behavioral advertising;

Below is a detailed list of cookies that we use on our website. Our website is scanned using our cookie scanning tool regularly to keep a list as accurate as possible. We classify cookies in the following categories:

• Necessary Cookies
• Marketing Cookies

Necessary cookies

These cookies help you use our website, allowing basic functions such as page navigation and access to secure site areas. The website cannot function properly without these cookies

Marketing Cookies

Marketing cookies are used to track visitors to sites. The goal is to display relevant and immersive advertisements for individual users and therefore more valuable to third-party publishers and advertisers. You can see a list of all the cookies used on the website in the cookie consent tool on the website.