Common Service Language
Build, share and use a common language for exceptional service.
&
#1 Global Guru in Customer Service
Ron Kaufman
Radisson Blu Hotel, Cluj-Napoca
Str. Stadionului, nr 1, Cluj-Napoca, Romania
JW Marriott Grand Hotel, București
Calea 13 Septembrie 90, București 050726
Hotel Timișoara, Timișoara
Mărășești 1-3, Timișoara, Romania 300086
Ron Kaufman
Masterclass
FROM TRANSACTIONS TO TRANSFORMATIONS.
Radisson Blu Hotel, Cluj-Napoca
Str. Stadionului, nr 1, Cluj-Napoca, Romania
Wednesday
28 October 2026
JW Marriott Grand Hotel, București
Calea 13 Septembrie 90, București 050726
Monday
2 November 2026
Hotel Timișoara, Timișoara
Mărășești 1-3, Timișoara, Romania 300086
Wednesday
4 November 2026
Limited seats
Proven worldwide
3 cities across Romania
Highly interactive format
MEET THE SPEAKER
Ron Kaufman
Leading From The Top
Voted #1 Global Guru in Customer Service eight years in a row, Ron is a master trainer, consultant, and bestselling author of "Uplifting Service." For nearly three decades, he has worked alongside top organizations worldwide, helping them build cultures of superior service and achieve lasting customer loyalty and business results.
Back for an 8th time in Romania, he returns with the same practical tools that have helped organizations worldwide turn service into their strongest competitive advantage.
29 YRS
Experience
#1
Global Guru
WorldWide
Organizations
SEE IT IN ACTION
Experience Ron Kaufman Live
Watch the world's #1 Global Guru in Customer Service inspire and transform organizational culture.
About the Event
FROM TRANSACTIONS TO TRANSFORMATIONS
Join 450+ professionals, decision-makers, and industry leaders. Build relationships, develop partnerships, and exchange ideas.
Workshop Objectives
What the Masterclass is Designed to Achieve
Three essential objectives for your leadership team.
Align
Create alignment among all members of the leadership team. Join Kaufman’s event together, discussing, debating and ultimately agreeing on the need for a superior service culture.
Establish responsibilities and set priorities for action to increase staff engagement and build a stronger service culture.
Learn
Learn directly from Ron Kaufman best practices for building a superior service culture from leading organizations in your industry and others around the world.
Identify and quantify the benefits in competitive positioning, talent development and business results.
Commit
Commit, as a leadership team, to the specific actions, priorities and timelines that will turn your shared vision into a superior service culture — one your entire organization can see, feel and follow.
EVENT AGENDA
Same agenda, every city.
Schedule
Same agenda, every city.
Whether you join us in Cluj-Napoca, București, or Timișoara — the schedule, sessions, and experience are identical.
Registration and Networking
07:30 – 09:00
1h 30m
Session 1
09:00 – 10:30
1h 30m
Coffee Break and Networking
10:30 – 11:00
30m
Session 2
11:00 – 12:30
1h 30m
Lunch and Networking
12:30 – 13:30
1h
Session 3
13:30 – 15:30
2h
Coffee Break and Networking
15:30 – 16:00
30m
Session 4
16:00 – 17:00
1h
Photo Session, Networking
17:00 – 17:30
30m
What You'll Explore
How to Build a World Class Service Culture
Service Leadership
Model, coach and champion service excellence at every level.
Engaging Service Vision
Articulate, discuss and embrace an engaging service philosophy.
Service Staff Recruitment
Attract, develop and retain the right service talent.
New Staff Orientation
Welcome, inform and inspire new team members to contribute to your culture.
Service Communications
Inform, educate and inspire everyone with feedback, objectives and uplifting stories.
Service Recognition and Rewards
Motivate, celebrate and recognize the right service behaviors to drive greater results.
Voice of the Customer
Capture and share your customers’ voice to strengthen every part of your organization.
Service Measures and Metrics
Measure, understand and act on what matters most to your service results.
Service Improvement Process
Engage everyone in a vibrant, ongoing process of service improvement.
Service Recovery and Guarantees
Handle, resolve and turn service mistakes into loyal advocates.
Service Benchmarking
Learn from service icons outside your industry to become one yourself.
Service Role Models
Walk the talk — lead by example with powerful actions every day.
World-Class Service Education and Continuous Service Improvement
Educate, inspire and turn participants’ ideas into real improvements.
In this masterclass, members of your top team will commit to take action as role models for superior service.
Find your seat
Reserve your seat if you're:
01
A Business Leader
who wants to stand out by turning exceptional service into a strategic advantage.
02
A Customer Experience Professional
passionate about designing meaningful, memorable customer journeys.
03
A Marketer
looking to align brand promise with consistent service delivery.
04
An Entrepreneur
who believes service excellence is the foundation of long-term growth.
05
A Team Manager
seeking practical tools to inspire people and elevate daily performance.
06
An Aspiring Leader
ready to build a successful career based on a strong service culture.
07
A C-Level Executive
committed to embedding excellence at the heart of your business strategy.
08
An HR & People Development Leader
shaping training and culture programs that make service everyone's mindset.
09
An Operations Leader
turning everyday processes into a seamless, consistent customer experience.